Terms and Conditions.
Last Updated: 13 April 2026
These Terms & Conditions (“Terms”) apply to tutoring services, group classes, subscriptions and digital resources provided by Ope the Tutor (“we”, “us”, “our”). By booking, subscribing, purchasing or using our services/resources, you agree to these Terms.
Important: These Terms are intended for UK users. If you are under 18, you must review these Terms with a parent or legal guardian and obtain their consent before using our services.
i. Definitions
Platform / online account / Tutorbird account: The website at www.opethetutor.co.uk and any related online portal or classroom we provide/licensed to us by Tutorbird.
Services: Online tutoring sessions, classes, subscriptions, homework and access to digital resources.
Resources: Any digital materials including notes, worksheets, guides, videos, and other educational content.
Account: A user profile created upon booking to access and manage sessions, payments, invoices, and permitted uses.
Subscription: A weekly or monthly rolling service that renews automatically until cancelled.
Trial session: A free or discounted session with no obligation to continue.
1. About us
1.1 We are Ope the Tutor, a sole trader operating in England.
2. Who the contract is with
2.1 Our services are primarily used by learners aged 13–17.
2.2 Where the learner is under 18, the parent or legal guardian is the customer and contracting party, and is responsible for payment and compliance with these Terms.
2.3 The learner may attend sessions and use the platforms as an authorised user, but the contract remains with the parent/guardian.
3. Services and platforms
3.1 We provide:
(a) 1:1 tutoring (pay-as-you-go and monthly packages);
(b) group classes (monthly subscription);
(c) digital resources (instant access); and
(d) other monthly subscription products (recurring).
3.2 Sessions are delivered online via classrooms provided by LessonSpace.
3.3 Bookings, accounts, invoices and subscriptions are managed via TutorBird.
4. Accounts, access and acceptable use
4.1 On signing up for a trial session, you (and your child) are registering for a TutorBird account to book sessions, manage bookings/subscriptions, view invoices, and manage payment details.
4.2 You are responsible for keeping login details confidential and for activity on your account.
4.3 You must not misuse LessonSpace/TutorBird (including sharing access, disrupting sessions, harassment, or unlawful behaviour). We may suspend access for misuse, safeguarding reasons, or non-payment.
4.4 Platform use and IP. By using our services or platforms (including those licensed to us by TutorBird or LessonSpace and any resources we provide), the parent/guardian and learner agree to use them only for the learner’s personal tuition with us. You must not misuse, copy, share, record, distribute, upload, resell, reverse engineer, or otherwise exploit our platforms, materials or intellectual property, except as needed for personal tuition under these Terms.
5. How you contact us
5.1 Email only. Once an initial session is booked, all tutoring-related communication must be by email to our tutoring email address (shown in TutorBird under Contact). This includes cancellations/rescheduling, lateness/absence, booking or payment queries, and feedback.
5.2 No other channels. After booking, do not contact us about tutoring via the website form, social media/DMs, other tutoring platforms, phone calls, SMS/text, or WhatsApp (even if used during enquiries).
5.3 Valid notice. Messages sent via non-approved channels are not valid notice and may not be seen. Notice is treated as received when sent by email under clause 5.1. This does not limit statutory rights (see clause 14).
5.4 Calls by arrangement only. No telephone calls unless agreed in advance by email.
5.5 Urgent exception (lateness only). If you genuinely cannot email, you may use SMS/WhatsApp only to report urgent lateness. Not for bookings, cancellations/rescheduling, payment queries, or feedback.
5.6 TutorBird first. Check TutorBird (and the onboarding document on your account homepage) before contacting us.
5.7 Send questions in advance. Email questions/topic requests by 12:00 pm on the day of the session; we will aim to cover them in-session as time allows.
5.8 Support limits:
(a) 1:1: Support happens in-session; no tutoring/marking outside sessions (except brief admin replies).
(b) Group: No individual support outside the group session; book 1:1 for personalised help (charged at current PAYG rate).
(c) Check-ins (if included in your package): Progress meeting only; not 1:1 tutoring.
5.9 How we contact you. For lateness/non-attendance we will usually email the parent/guardian; we may use SMS/WhatsApp if urgent and may contact the learner, if needed.
5.10 Safeguarding. We may use any method if needed for safeguarding/vital interests.
6. Prices and surcharges
6.1 All prices are in GBP and shown on the booking pages and at checkout and/or in your personal account.
6.2 Late payment surcharge (monthly group classes + monthly 1:1 packages). Monthly payments are due on the 1st. If unpaid, a 10% late fee is added 3 days after the due date. We may restrict account access until payment is received.
6.3 Price changes and validity. We may change our prices at any time. Trial/enquiry quotes are valid for 30 days from the trial date. After a trial, the agreed rate stays in place until the end of the current academic year and may change for the next academic year. For rolling subscriptions, we will aim to give at least 4 weeks’ written notice of any price increase.
7. Payments, invoices and auto-pay authorisation
7.1 Payment processor. Payments are processed securely via Stripe. We do not receive or store full card numbers.
7.2 Auto-pay authorisation. By making the first booking, the parent/billpayer authorises auto-pay for fees and disclosed surcharges due under these Terms. If you cancel/reschedule in line with these Terms:
(a) if cancelled before invoicing, no charge is made;
(b) if cancelled after charging but with at least 24 hours’ notice, the amount will be credited to a future PAYG session or a make-up credit will be issued for monthly packages (see clause 9.2).
7.3 Invoicing schedule.
(a) PAYG 1:1: invoices are generated weekly on Sundays for the following week’s sessions.
(b) Monthly subscriptions (group classes and monthly 1:1 packages): invoices are generated 3 days before payment is due.
7.4 Monthly billing date. Monthly payments are due on the 1st of each month. If the 1st falls on a non-processing day, Stripe may process on the next available processing day.
7.5 Non-payment. If payment fails or remains overdue, we may suspend access to the online account and LessonSpace and/or cancel future sessions until payment is received.
8. 1:1 tutoring (PAYG) – booking and billing
8.1 Booking. PAYG 1:1 sessions are booked initially via the booking page and after that through your personal online account.
8.2 Trial sessions – holding a slot and account deactivation.
(a) After a trial session, we may hold the proposed regular slot for up to 3 days.
(b) If we do not receive confirmation by email within 3 days, the slot may be released without notice and we may deactivate the account.
(c) Once deactivated, the parent/guardian and learner lose access to the online account, LessonSpace, and any materials/resources provided through those platforms (see clause 15).
(d) If you later choose to start tuition, you must re-book subject to availability and the then-current prices and Terms; no introductory offer or discount will apply.
8.3 Invoicing and payment due date. Invoices are generated weekly on Sundays for sessions booked in the following week. The invoice is due on the date of the first scheduled session of that week, 1 hour before the session start time.
9. Monthly 1:1 packages – make-up credits
9.1 Monthly 1:1 packages are billed monthly under clause 7.4 and provide a discounted bundle of sessions.
9.2 Make-up credits. If you cancel a package session with at least 24 hours’ notice, we will issue a make-up credit.
9.3 Make-up credits:
(a) can be used to book an available 1:1 session via the calendar (subject to availability);
(b) expire after 1 month from issue;
(c) are limited to 2 make-up credits per month per learner; and
(d) are not redeemable for cash.
10. Group classes – attendance, cancellations and cancellation charges
10.1 Billing and inclusions. Group classes are billed monthly under clause 7.4 and may include access to materials and recordings where applicable.
10.2 Missed sessions. If the learner does not attend a group session, the session remains payable. Where available, we may provide access to the recording and/or materials for catch-up.
10.3 If we cancel. If we cancel a group session, we will offer a replacement session where reasonably possible. If the learner cannot attend the replacement, we will make the recording available (where a recording exists). If neither a replacement session nor a recording is reasonably available, we will provide an appropriate credit or refund for that cancelled session.
10.4 Notice to cancel (4 weeks). You may cancel a monthly group class or 1:1 subscription only by giving at least 4 weeks’ notice. Notice must be given by the parent/guardian in accordance with clause 5 (contact and valid notice).
10.5 No mid-month refunds. Group class fees are not refundable mid-month, except where required by consumer law.
10.6 Non-transferable. Group class subscriptions are non-transferable and may not be shared, sold, assigned, or moved to another learner or household.
10.7 Cancellation charges (pro-rata per package). Where a cancellation takes effect after the required notice period, we will charge for any group sessions delivered and/or made available (including where a recording is provided) up to the effective cancellation date at a pro-rata per-session rate for the package purchased (the “Pro-Rata Rate”). Any refund due (if any) will be calculated under clause 10.8 and returned to the original payment method.
10.8 How the Pro-Rata Rate is calculated. The Pro-Rata Rate is calculated as:
(monthly group class fee) ÷ 4.3 ÷ (number of weekly sessions included in the package)
10.9 Refund calculation. Any refund due (if any) will be the amount paid for the relevant billing period minus the Pro-Rata Rate for each session delivered and/or made available in that billing period, returned to the original payment method.
10.10 Statutory rights. This section does not affect statutory cancellation rights or statutory remedies.
11. Cancellations, rescheduling and lateness (booking policy)
11.1 Rescheduling/cancelling with notice. You (or the learner) may cancel or reschedule via the online account more than 24 hours before the start time, subject to availability and any package rules.
11.2 Monthly cancellation limit (applies regardless of notice period).
(a) For fairness and scheduling stability, each learner is limited to a maximum of 2 cancellations per calendar month, regardless of when notice is given (the “Monthly Limit”).
(b) A “cancellation” for this purpose means cancelling a booked 1:1 session (PAYG or package) or cancelling a booked package session that would otherwise qualify for a make-up credit.
(c) Once the Monthly Limit is reached, any further cancellations in the same calendar month will be treated as a late cancellation/no-show under clause 11.3 and will be chargeable in full (and, where relevant, no make-up credit will be issued), even if more than 24 hours’ notice is given.
(d) The Monthly Limit does not apply where we cancel a session (see clause 10.3 for group sessions and the general position in clause 18), or where you have statutory rights that override this policy (see clause 14).
11.3 Late cancellation/no-show. If you cancel with less than 24 hours’ notice, or the learner does not attend, the session is chargeable in full and treated as used.
11.4 Late arrival (15 minutes).
(a) 1:1 sessions. If the learner has not joined within 15 minutes of the scheduled start time, we will treat the session as a no-show. We will wait for up to 15 minutes and may attempt to contact the parent/guardian and/or learner during this time. If the learner has not joined by then, the session will be terminated and will be charged in full. No rescheduling or make-up credits will be offered.
(b) Group classes. If the learner has not joined within 15 minutes of the scheduled start time, the learner will not be admitted to the class to avoid disruption to other learners. The learner will be provided with any homework/resources and any recording made available to other learners after the session has concluded (where applicable).
12. Digital resources
12.1 Digital resources are licensed for personal use only. You must not share, resell, redistribute, or upload them.
12.2 Digital resources are typically provided with instant access after purchase.
13. Session recordings
13.1 Sessions are recorded by default in and by LessonSpace for:
(a) safeguarding; and
(b) lesson playback, including where a learner misses a group class and a recording is provided.
13.2 Recordings are accessible only to the tutor and the learner via LessonSpace.
13.3 Recordings are retained for 90 days and then automatically deleted, unless we reasonably need to retain a copy for an active safeguarding issue, complaint, or legal claim.
13.4 You must not copy, record, share, publish or distribute recordings or session content without our written permission and (where relevant) permission of others.
14. Consumer cancellation rights (14-day cooling-off) – online purchases
14.1 If you are a consumer, you usually have a legal right to cancel most online purchases within 14 days without giving a reason, subject to the rules below.
14.2 Tutoring services: If you ask us to start providing tutoring during the 14-day period and then cancel, you may have to pay for sessions already delivered up to cancellation (pro-rata).
14.3 Digital resources (instant access): If you request immediate access, you will be asked to consent to immediate access and acknowledge you will lose the right to cancel once access begins.
14.4 How to cancel: To cancel within the cooling-off period, email us using the contact email provided in your online account (or you may use the online contact form if you do not have an account) with your name, what you bought, and purchase date.
15. Termination, notice and account inactivity
15.1 Term. Unless otherwise agreed in writing, tuition runs until the end of the current academic year.
15.2 Notice to end services.
(a) Monthly group classes: 4 weeks’ notice (see clause 10.4 and clause 5).
(b) Monthly 1:1 tuition: 1 week’s notice.
(c) PAYG 1:1: no formal notice period; you may stop booking at any time, but please email us if you decide to end tutoring.
15.3 Access ends. When tuition ends, we will mark the family’s accounts as inactive in TutorBird. Once inactive, the parent/guardian and learner lose access to the online account (TutorBird), LessonSpace, and any materials/resources provided through those platforms.
15.4 Amounts due. Ending tuition does not affect fees properly due for sessions delivered and/or made available up to the end date.
15.5 We may terminate tuition services immediately by email if:
(a) the learner's conduct is abusive, seriously disruptive or poses a safeguarding concern; or
(b) there is a serious or repeated breach of these Terms.
In such cases, fees already paid for undelivered sessions will be refunded on a pro-rata basis, unless the termination is due to non-payment.
16. Reviews and testimonials
16.1 We may invite the parent/guardian and/or learner to leave a review during or after tutoring.
16.2 By submitting a review to us, you agree we may publish it on public platforms such as our website, social media pages and newsletters.
16.3 If you would like a review to be anonymised, you should tell us in writing.
16.4 You can ask us to remove your review by contacting us using the contact form. We will act reasonably and promptly.
17. Referral scheme
17.1 We may operate a referral scheme from time to time. Existing clients who refer others may be rewarded with a free session and/or a discount.
17.2 The referral scheme and rewards are subject to eligibility rules communicated at the time and may change at any time.
17.3 We may pause or end the scheme at any time. Referrals already submitted will be treated fairly in line with the rules applicable at the time of referral.
18. Service quality and statutory rights
18.1 We will provide services with reasonable care and skill and digital resources will be as described.
18.2 If we are unable to deliver a session due to circumstances outside our reasonable control (including illness, technical failure, or internet outage), we will notify you as soon as reasonably possible and offer a replacement session. We will not be liable for any loss caused by such circumstances.
18.3 If services or digital resources do not meet legal standards, you may have statutory remedies. Nothing in these Terms limits your statutory rights.
18.4 No guarantee of outcomes. While we aim to support learning and provide tutoring with reasonable care and skill, we do not guarantee any specific grades, outcomes, or exam results.
19. Privacy
19.1 We process personal data in line with our Privacy Policy, which forms part of these Terms.
20. Liability
20.1 We are not responsible for any loss or damage not directly caused by our failure to provide services with reasonable care and skill.
20.2 Our total liability to you for any claim will not exceed our standard hourly session rate at the time the claim arose.
20.3 We are not liable for: exam results or academic outcomes; any loss caused by third-party platforms (including TutorBird or LessonSpace); or any indirect or knock-on loss, even if we were aware it was possible.
20.4 Nothing in this clause limits liability for death or personal injury caused by our negligence, or for fraud, as required by law.
21. Changes to these Terms
21.1 We may update these Terms from time to time. The latest version will always be available on our website and will show the “Last updated” date.
22. Complaints
22.1 If you have a complaint, please contact us in the first instance by email (as provided in your online account) or using the contact form. We will acknowledge your complaint within 5 working days and try to resolve it promptly. If we cannot resolve it informally, either party may refer the matter to the courts of England and Wales under clause 23.
23. Governing law
23.1 These Terms are governed by the laws of England and Wales and disputes are subject to the courts of England and Wales.