Terms and Conditions.

Last Updated: 03 December 2025

These Terms and Conditions (“Terms”) govern your access to and use of the website, online tutoring services, subscriptions, and digital resources provided by Ope The Tutor (“we”, “us”, “our”). By using our platform, you agree to these Terms.

Important: These Terms are intended for UK users. If you are under 18, you must review these Terms with a parent or legal guardian and obtain their consent before using our services.

1. Definitions

  • Platform: The website at www.opethetutor.co.uk and any related online portal or classroom we provide.

  • Services: Online tutoring sessions, classes, subscriptions, and access to digital revision and study resources.

  • Resources: Any digital materials including notes, worksheets, guides, videos, and other educational content.

  • Account: A user profile created to access and manage sessions, payments, invoices, and permitted uses.

  • Subscription: A weekly or monthly rolling service that renews automatically until cancelled.

  • Free trial: A complimentary session with no obligation to continue.

2. Eligibility and parental consent

  • Age requirement: Our Services are primarily intended for learners aged 13–17 (“young users”).

  • Parental/guardian consent: If you are under 18, a parent or legal guardian must consent to your use of the Platform, create or approve your Account, and be responsible for payments and compliance with these Terms.

  • UK use: The Platform is provided for users in the United Kingdom.

3. Accounts and acceptable use

  • Account creation: Users may create an Account to manage sessions, payments, invoices, and other explicitly permitted uses.

  • Security: Keep your login details confidential. You are responsible for all activity under your Account.

  • Personal use only: Services and Resources are provided solely for your personal, non-commercial use.

  • Conduct: Be respectful and professional in the online classroom; follow tutor instructions and Platform rules.

4. Subscriptions, free trial and renewals

  • Rolling subscriptions: Some Services are offered on a weekly or monthly rolling basis and renew automatically until cancelled.

  • Renewal notice: By subscribing, you authorise recurring charges at the stated interval until you cancel.

  • Free trial: A free trial session is offered with no obligation to continue. You will only be charged the subscription fee once you inform us of your intention to proceed with the Services.

  • Managing your plan: You may manage or cancel your subscription via the online portal, subject to the cancellation terms below.

4a. Group classes and pricing

Group classes are offered on a subscription basis. Fees are payable in advance and cover access to classes, notes, personalised feedback, and assessments. Subscriptions renew automatically unless cancelled in accordance with our cancellation policy. Students will not be permitted access to classes or notes unless payment has been made.

If a student is absent, the class remains payable. Students will have access to notes and the recorded session to catch up. Trial classes may be offered subject to availability and are payable at the standard rate.

4b. 1‑to‑1 classes and pricing

1‑to‑1 sessions are charged on a weekly rolling basis. Payment is due in advance on the Sunday preceding the scheduled session. Students will not be permitted access to classes or notes unless payment has been made.

If a student is absent, the session remains payable subject to the cancellation terms outlined below. Trial sessions may be offered subject to availability and are payable at the standard rate.

5. Prices and payment

  • Currency: All prices are stated and payable in Pounds Sterling (GBP).

  • Payment method: We accept online payments via Stripe.

  • Invoices: Invoices are generated when sessions are scheduled.

  • 1‑to‑1 sessions: Payment is due upon receipt of invoice and no later than one hour before the scheduled session. If payment is not received by the stated time, the session will be cancelled.

  • Group sessions: Invoices are issued monthly in advance for all scheduled group sessions. Payment is due one week after receipt of the invoice.

  • Billing: You agree to provide accurate payment details and authorise charges for sessions, subscriptions, and Resources.

  • Taxes and fees: Any applicable taxes or card processing fees are your responsibility. Refunded amounts will be minus any card processing fees.

  • Pricing changes: We may update prices; any changes will apply prospectively and be communicated in advance where required.

6. Cancellations, rescheduling and lateness

  • Standard cancellation: Cancellations can be made via the online portal no less than 24 hours before the scheduled lesson.

  • Late cancellation: If a cancellation request is made less than 24 hours before the scheduled session, it will be chargeable at the full rate and cannot be refunded, rescheduled, or transferred.

  • Rescheduling: Rescheduling for 1-to-1 sessions is dependent on mutual availability and cannot always be guaranteed. Rescheduling of group classes will only be permitted if the tutor is unable to honour the original date and will be communicated to the students at the earliest oppportunity based on the availability of the majority of attendees

  • Late attendance: Late attendance by 15 minutes or more without prior notification will result in the lesson being classed as a late cancellation. Late cancellations cannot be rescheduled, are not refundable or transferable. Late attendees to group sessions will not be permitted into the class after 15 minutes.

  • Refund method: Once a payment has been processed, any refunds will be processed back to the original payment method where possible and will be minus any card processing fees.

  • Statutory rights: Nothing in these Terms affects your statutory rights.

7. Prohibited activities

You agree not to use the Platform or Services to:

  • Advertise or sell: Advertise or offer to sell goods or services, or otherwise use the Platform for commercial purposes.

  • Transfer accounts: Sell, transfer, or otherwise dispose of your profile or Account.

  • Misrepresent resources: Reproduce, redistribute, publish, or present any Resource as your own without express consent or proper reference.

  • Classroom misuse: Use the online classroom for any purpose other than lesson attendance and personal homework set by the assigned tutor.

  • Non-personal use: Use any Resources for any reason other than your own personal, non-commercial study.

  • Portal misuse: Misuse the online portal for any purpose other than managing sessions, payments, invoices, and other explicitly permitted uses.

8. Intellectual property

  • Ownership: All content and Resources on the Platform are owned by us or our licensors and protected by copyright and other intellectual property rights.

  • Licence: We grant you a limited, non-transferable, non-exclusive licence to use the online classroom and Resources for your personal study only.

  • No copying or distribution: You may not copy, share, adapt, or distribute Resources without our prior written consent.

9. Third‑party links

  • External sites: The Platform may contain links to third‑party websites for convenience. We do not operate or endorse those sites and are not responsible for their content or policies.

  • No advertisements: We do not host third‑party advertisements on the Platform.

10. Safeguarding and learner wellbeing

  • Supervision: Young users should have appropriate parental or guardian oversight and/or express permission when using online Services.

  • Recording of sessions: For safeguarding purposes, all online sessions are recorded. Recordings are securely stored for up to 90 days and are not shared with any third parties.

  • Reporting: If you have concerns about conduct in sessions or on the Platform, contact us immediately so we can investigate.

  • Conduct standards: Harassment, bullying, discrimination, or inappropriate behaviour is strictly prohibited and may lead to suspension or termination.

11. Privacy and data protection

  • Privacy policy: Your personal information is handled in accordance with our Privacy Policy, which forms part of these Terms.

  • Parental rights: For young users, parents or guardians may request access to and management of the learner’s Account information.

12. Educational disclaimers

  • No guarantee of outcomes: While we aim to support learning, we do not guarantee specific grades, outcomes, or exam results.

  • Service availability: We may update, suspend, or modify Services for maintenance or improvements; we will act reasonably to minimise disruption.

13. Limitation of liability

  • Extent: To the fullest extent permitted by law, we shall not be liable for indirect or consequential loss arising from use of the Platform or Services.

  • Mandatory rights: Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or other liability that cannot be excluded under applicable law.

14. Suspension and termination

  • Our rights: We may suspend or terminate access where there is misuse, breach of these Terms, or for safety and safeguarding reasons.

  • User rights: You may stop using the Platform at any time. Subscription cancellations must follow section 6.

15. Changes to these terms

  • Updates: We may amend these Terms from time to time. Material changes will be posted on the Platform with a revised effective date.

  • Continued use: Continued use after changes take effect constitutes acceptance of the updated Terms.

16. Contact details

17. Governing law and jurisdiction

  • Law: These Terms are governed by the laws of England and Wales.

  • Jurisdiction: The courts of England and Wales shall have exclusive jurisdiction over disputes arising from or related to these Terms.

18. Entire agreement

  • Integration: These Terms, together with our Privacy Policy and any service‑specific terms, constitute the entire agreement between you and us regarding the Platform and Services.

  • Severability: If any provision is found unenforceable, the remaining provisions shall remain in full force and effect.