Terms and Conditions.
Last Updated: 20 September 2026
These Terms & Conditions (“Terms”) apply to tutoring services, group classes, subscriptions and digital resources provided by Ope the Tutor (“we”, “us”, “our”). By booking, subscribing, purchasing or using our services/resources, you agree to these Terms.
Important: These Terms are intended for UK users. If you are under 18, you must review these Terms with a parent or legal guardian and obtain their consent before using our services.
i. Definitions
Platform / online account / Tutorbird account: The website at www.opethetutor.co.uk and any related online portal or classroom we provide/licensed to us by Tutorbird.
Services: Online tutoring sessions, classes, subscriptions, homework and access to digital resources.
Resources: Any digital materials including notes, worksheets, guides, videos, and other educational content.
Account: A user profile created upon booking to access and manage sessions, payments, invoices, and permitted uses.
Subscription: A weekly or monthly rolling service that renews automatically until cancelled.
Trial session: A free or discounted session with no obligation to continue.
Package session: A 1:1 session included within the learner's normal weekly Package entitlement.
1:1 base rate: The standard hourly rate applicable to the learner for 1:1 tuition outside their monthly Package allocation, as shown in their online account, Package Agreement or otherwise confirmed in writing.
1. About us
1.1 We are Ope the Tutor, a sole trader operating in England.
2. Who the contract is with
2.1 Our services are primarily used by learners aged 13–17.
2.2 Where the learner is under 18, the parent or legal guardian is the customer and contracting party, and is responsible for payment and compliance with these Terms.
2.3 The learner may attend sessions and use the platforms as an authorised user, but the contract remains with the parent/guardian.
3. Services and platforms
3.1 We provide:
(a) 1:1 tutoring, including pay-as-you-go and monthly Packages;
(b) group classes on a monthly subscription;
(c) digital resources with instant access; and
(d) other recurring subscription products.
3.2 Sessions are delivered online via classrooms licensed to us by LessonSpace.
3.3 Bookings, accounts, invoices and subscriptions are managed via TutorBird.
4. Accounts, access and acceptable use
4.1 On signing up for a trial session, you (and your child) are registering for a TutorBird account to book sessions, manage bookings/subscriptions, view invoices, and manage payment details.
4.2 You are responsible for keeping login details confidential and for activity on your account.
4.3 You must not misuse LessonSpace/TutorBird (including sharing access, disrupting sessions, harassment, or unlawful behaviour). We may suspend access for misuse, safeguarding reasons, or non-payment.
4.4 Platform use and IP. By using our services or platforms (including those licensed to us by TutorBird or LessonSpace and any resources we provide), the parent/guardian and learner agree to use them only for the learner’s personal tuition with us. You must not misuse, copy, share, record, distribute, upload, resell, reverse engineer, or otherwise exploit our platforms, materials or intellectual property, except as needed for personal tuition under these Terms.
5. How you contact us
5.1 Email only. Once an initial session is booked, all tutoring-related communication must be by email to our tutoring email address (shown in TutorBird under Contact). This includes cancellations/rescheduling, lateness/absence, booking or payment queries, and feedback.
5.2 No other channels. After booking, do not contact us about tutoring via the website form, social media/DMs, other tutoring platforms, phone calls, SMS/text, or WhatsApp (even if used during enquiries).
5.3 Valid notice. Messages sent via non-approved channels are not valid notice and may not be seen. Notice is treated as received when sent by email under clause 5.1. This does not limit statutory rights (see clause 14).
5.4 Calls by arrangement only. No telephone calls unless agreed in advance by email.
5.5 Urgent exception (lateness only). If you genuinely cannot email, you may use SMS/WhatsApp only to report urgent lateness. Not for bookings, cancellations/rescheduling, payment queries, or feedback.
5.6 TutorBird first. Check TutorBird (and the onboarding document on your account homepage) before contacting us.
5.7 Send questions in advance. Email questions/topic requests by 12:00 pm on the day of the session; we will aim to cover them in-session as time allows.
5.8 Support limits:
(a) 1:1: Support happens in-session; no tutoring/feedback outside sessions (except brief admin replies).
(b) Group: No individual support outside the group session; book 1:1 for personalised help (charged at current PAYG rate).
5.9 How we contact you. For lateness/non-attendance we will usually email the parent/guardian; we may use SMS/WhatsApp if urgent and may contact the learner, if needed.
5.10 Safeguarding. We may use any method if needed for safeguarding/vital interests.
6. Prices and surcharges
6.1 All prices are in GBP and shown on the booking pages and at checkout and/or in your personal account.
6.2 Late payment surcharge for monthly group classes and monthly 1:1 Packages. Monthly payments are due on the 1st of each calendar month.
We may send automated payment reminders before or after the payment due date. Receipt of a reminder is not a condition of payment becoming due.
If payment remains unpaid 3 days after the due date, a 10% late payment surcharge will be added to the overdue amount. We may restrict account access and/or future session bookings until payment is received.
6.3 Price changes and validity. We reserve the right to change our prices at any time. Trial/enquiry quotes are valid for 30 days from the introductory session date. After an introductory session, the agreed rate stays in place until the end of the current academic year and may change for the next academic year. For rolling subscriptions, we will aim to give at least 4 weeks’ written notice of any price increase.
7. Payments, invoices and auto-pay authorisation
7.1 Payment processor. Payments are processed securely via Stripe. We do not receive or store full card numbers.
7.2 Auto-pay authorisation. By making the first booking, the parent/billpayer authorises auto-pay for fees and disclosed surcharges due under these Terms. This includes:
(a) monthly subscription fees;
(b) PAYG 1:1 session fees;
(c) additional 1:1 sessions booked outside the learner's normal weekly Package entitlement; and
(d) any other charges expressly permitted under these Terms.
If an eligible 1:1 session is cancelled in accordance with clause 11:
(a) where a non-Package session has not yet been charged, no payment will be collected;
(b) where payment for a non-Package session has already been collected prior to cancellation, a make-up credit will be issued in accordance with clauses 9 and 11; and
(c) where a Package session is cancelled, the relevant Package hour will be returned to the learner's available Package balance for that calendar month in accordance with clause 9.
Additional sessions falling outside a learner's monthly Package allocation are charged at that learner's applicable 1:1 base rate.
7.3 Invoicing schedule.
(a) PAYG 1:1: invoices are generated weekly on Sundays for the following week’s sessions.
(b) Monthly subscriptions (group classes and monthly 1:1 packages): invoices are generated before the monthly payment due date.
7.4 Monthly billing date. Monthly subscription payments are due on the 1st of each calendar month.
We may send one or more automated email reminders before and/or around the payment due date to help the parent/billpayer manage upcoming payments.
Payment reminders are provided as a courtesy. The parent/billpayer remains responsible for ensuring that payment details are valid and sufficient funds are available by the due date, whether or not a reminder email is received.
If the 1st falls on a non-processing day, Stripe may process the payment on the next available processing day.
7.5 Non-payment. If payment fails or remains overdue, we may send further payment reminders and may suspend access to the online account and LessonSpace and/or cancel future sessions until payment is received.
Any applicable late-payment charge under clause 6.2 will continue to apply.
8. 1:1 tutoring (PAYG) – booking and billing
8.1 Booking. PAYG 1:1 sessions are booked initially via the opethetutor.co.uk website and after that through your personal online account.
8.2 Trial sessions – holding a slot and account deactivation.
(a) After a trial session, we may hold the proposed regular slot for up to 3 days.
(b) If we do not receive confirmation by email within 3 days, the slot may be released without notice and we may deactivate the account.
(c) Once deactivated, the parent/guardian and learner lose access to the online account, LessonSpace, and any materials/resources provided through those platforms (see clause 15).
(d) If you later choose to start tuition, you must re-book subject to availability and the then-current prices and Terms; no introductory offer or discount will apply.
8.3 Invoicing and payment due date. Invoices are generated weekly on Sundays for sessions booked in the following week. The invoice is due on the date of the first scheduled session of that week, no later than 1 hour before the session start time.
9. Monthly 1:1 packages – package hours and additional sessions
9.1 Monthly allocation. Monthly 1:1 Packages are billed monthly under clause 7.4 and include a fixed number of Package hours for each calendar month.
The number of Package hours and any weekly booking limit applicable to the selected Package are stated in the learner's Package Agreement and/or online account.
9.2 Booking Package sessions. Package sessions are subject to tutor availability.
The parent/guardian is responsible for checking availability and booking sufficient sessions to use the learner's monthly Package allocation. We recommend booking the required sessions as early as possible each calendar month, particularly where the learner does not hold recurring weekly slots.
Purchasing or renewing a Package does not guarantee that suitable lesson times will remain available if sessions are not booked in advance.
9.3 Use of Package hours. Package hours are automatically applied to eligible 1:1 sessions booked for the learner until the Package allocation for that calendar month has been used.
9.4 Additional sessions. The number of available weekly lesson dates in a calendar month may exceed the number of hours included in the learner's Package.
Once the available Package-hour allocation has been used, any additional 1:1 session booked or retained in the calendar is not included in the monthly Package fee and will be charged additionally at the learner's applicable 1:1 base rate - this is the PAYG rate at the time of your initial booking.
9.5 Automatic billing of additional sessions. Additional sessions falling outside the Package allocation may be invoiced and collected automatically using the payment method held on the account in accordance with clause 7.
9.6 Cancellation of a Package session. If a Package session is cancelled with more than 24 hours' notice and within the Monthly Limit in clause 11.2, the Package hour used for that booking will be returned to the learner's available Package balance for that calendar month. Returning a Package hour does not guarantee that another suitable appointment will be available before the end of that calendar month.
9.7 Late cancellation or non-attendance. If a Package session is cancelled with 24 hours' notice or less, or the learner does not attend, the session is treated as used and the relevant Package hour will not be returned.
9.8 Expiry of Package hours. Package hours must be used within the calendar month for which they are allocated.
Any unused Package hours expire at the end of that calendar month and do not:
(a) roll over or carry forward;
(b) convert into make-up credits;
(c) generate a cash balance; or
(d) generate a refund.
(e) allow admission to a group session.
This includes Package hours that remain unused because insufficient sessions were booked or because an eligible cancellation took place too late in the calendar month for the returned hour to be rebooked, subject to clause 9.9.
9.9 Sessions cancelled by us. Where we cancel a 1:1 Package session and the learner is unable to use the affected Package hour before the end of the calendar month because a suitable replacement cannot reasonably be arranged, we will offer an appropriate replacement session or allow the hour to roll-over to the following calendar month, subject to availability.
9.10 Package-hour conditions. Package hours:
(a) may only be used for eligible 1:1 tuition;
(b) remain subject to the weekly booking limit of the selected Package and tutor availability;
(c) are not redeemable for cash;
(d) are not transferable between learners or households;
(e) are not make-up credits; and
(f) expire in accordance with clause 9.8.
9.11 Tutor leave and planned closures. Monthly 1:1 Packages are based on the learner’s agreed weekly tuition frequency.
If your tutor is unavailable for a scheduled Package week due to planned leave, illness or another tutor-side cancellation, that week will not be treated as used by the learner.
Where reasonably possible, a replacement session will be offered within the same calendar month. If this is not possible, the affected session may be carried forward into the following calendar month.
Any such carry-forward applies only where the missed session results from tutor unavailability. It does not apply to unused sessions arising from learner cancellations, non-attendance or failure to book available sessions which are subsequently booked by another student.
9.12 Make-up credits. Make-up credits are not issued for sessions paid for using Package hours.
A make-up credit may be issued only where:
(a) the session is a non-Package 1:1 session;
(b) payment for that session has already been collected;
(c) the session is cancelled with more than 24 hours' notice; and
(d) the cancellation is within the Monthly Limit in clause 11.2.
9.13 Non-Package sessions cancelled before payment is collected. Where an eligible non-Package session is cancelled before payment has been collected, no payment will be taken.
9.14 Use of make-up credits. Make-up credits:
(a) may be used to book an available eligible 1:1 session through the online account, subject to availability;
(b) expire 1 month after issue;
(c) are not transferable between learners or households; and
(d) are not redeemable for cash.
10. Group classes – attendance, cancellations and cancellation charges
10.1 Billing and inclusions. Group classes are billed monthly under clause 7.4 and may include access to materials and recordings where applicable.
10.2 Missed sessions. If the learner does not attend a group session, the session remains payable. Where available, we may provide access to the recording and/or materials for catch-up.
10.3 If we cancel. If we cancel a group session, we will offer a replacement session where reasonably possible. If the learner cannot attend the replacement, we will make the recording available (where a recording exists). If neither a replacement session nor a recording is reasonably available, we will provide an appropriate credit or refund for that cancelled session.
10.4 Notice to cancel group classes, 4 weeks. You may cancel a monthly group class subscription only by giving at least 4 weeks' notice.
Notice must be given by the parent/guardian in accordance with clause 5.
10.5 No mid-month refunds. Group class fees are not refundable mid-month, except where required by consumer law.
10.6 Non-transferable. Group class subscriptions are non-transferable and may not be shared, sold, assigned, or moved to another learner or household.
10.7 Cancellation charges (pro-rata per package). Where a cancellation takes effect after the required notice period, we will charge for any group sessions delivered and/or made available (including where a recording is provided) up to the effective cancellation date at a pro-rata per-session rate for the package purchased (the “Pro-Rata Rate”). Any refund due (if any) will be calculated under clause 10.8 and returned to the original payment method.
10.8 How the Pro-Rata Rate is calculated. The Pro-Rata Rate is calculated as:
(monthly fee) ÷ 4.3 ÷ (number of weekly sessions included in the package)
10.9 Refund calculation. Any refund due (if any) will be the amount paid for the relevant billing period minus the Pro-Rata Rate for each session delivered and/or made available in that billing period, returned to the original payment method.
10.10 Statutory rights. This section does not affect statutory cancellation rights or statutory remedies.
11. Cancellations, rescheduling and lateness (booking policy)
11.1 Rescheduling/cancelling with notice. You or the learner may cancel or reschedule a 1:1 session through the online account more than 24 hours before the scheduled start time, subject to availability, the Monthly Limit and any Package rules.
For an eligible cancellation:
(a) where the session was paid for using Package hours, the relevant Package hour will be returned to the learner's available balance for that calendar month;
(b) where a non-Package session has already been paid for, a make-up credit will be issued; or
(c) where a non-Package session has not yet been paid for, the charge will be removed and no make-up credit will be issued.
11.2 Monthly cancellation limit (applies regardless of notice period).
(a) For fairness and scheduling stability, each learner is limited to a maximum of 2 cancellations per calendar month, regardless of when notice is given (the “Monthly Limit”).
(b) A “cancellation” for this purpose means cancelling a booked 1:1 session whether the session is paid for using Package hours or charged separately.
(c) Once the Monthly Limit is reached, any further cancellations in the same calendar month will be treated as a late cancellation/no-show under clause 11.3 and will be chargeable in full, even where more than 24 hours’ notice is given. For a Package session, the relevant Package hour will be treated as used and will not be returned.
For a non-Package session, the session will remain chargeable in full and no refund or make-up credit will be issued.
(d) The Monthly Limit does not apply where we cancel a session (see clause 10.3 for group sessions and the general position in clause 18), or where you have statutory rights that override this policy (see clause 14).
11.3 Late cancellation/no-show. If a 1:1 session is cancelled with 24 hours' notice or less, or the learner does not attend, the session is chargeable in full and treated as used.
11.4 Late arrival (15 minutes).
(a) 1:1 sessions. If the learner has not joined within 15 minutes of the scheduled start time, we will treat the session as a no-show. We will wait for up to 15 minutes and may attempt to contact the parent/guardian and/or learner during this time. If the learner has not joined by then, the session will be terminated and will be charged in full. No rescheduling, return of package hours or make-up credits will be offered.
(b) Group classes. If the learner has not joined within 15 minutes of the scheduled start time, the learner may not be admitted to the class to avoid disruption to other learners. The learner will be provided with any homework/resources and any recording made available to other learners after the session has concluded, where applicable.
12. Digital resources
12.1 Digital resources are licensed for personal use only. You must not share, resell, redistribute, or upload them.
12.2 Digital resources are typically provided with instant access after purchase.
13. Session recordings
13.1 Sessions are recorded by default in and by LessonSpace for:
(a) safeguarding; and
(b) lesson playback, including where a learner misses a group class and a recording is provided.
13.2 Recordings are accessible only to the tutor and the learner via LessonSpace.
13.3 Recordings are retained for 90 days and then automatically deleted, unless we reasonably need to retain a copy for an active safeguarding issue, complaint, or legal claim.
13.4 You must not copy, record, share, publish or distribute recordings or session content without our written permission and, where relevant, permission of others.
14. Consumer cancellation rights (14-day cooling-off) – online purchases
14.1 If you are a consumer, you usually have a legal right to cancel most online purchases within 14 days without giving a reason, subject to the rules below.
14.2 Tutoring services: If you ask us to start providing tutoring during the 14-day period and then cancel, you may have to pay for sessions already delivered up to cancellation on a pro-rata basis.
14.3 Digital resources (instant access): If you request immediate access, you will be asked to consent to immediate access and acknowledge you will lose the right to cancel once access begins.
14.4 How to cancel: To cancel within the cooling-off period, email us using the contact email provided in your online account (or you may use the online contact form if you do not have an account) with your name, what you bought, and purchase date.
15. Termination, notice and account inactivity
15.1 Term. Unless otherwise agreed in writing, tuition runs until the end of the current academic year.
15.2 Notice to end services.
(a) Monthly group classes: 4 weeks’ notice.
(b) Monthly 1:1 tuition: 1 week’s notice.
(c) PAYG 1:1: no formal notice period; you may stop booking at any time, but please email us if you decide to end tutoring.
15.3 Access ends. When tuition ends, we will mark the family’s accounts as inactive in TutorBird. Once inactive, the parent/guardian and learner lose access to the online account (TutorBird), LessonSpace, and any materials/resources provided through those platforms.
15.4 Amounts due. Ending tuition does not affect fees properly due for sessions delivered and/or made available up to the end date.
15.5 We may terminate tuition services immediately by email if:
(a) the learner's conduct is abusive, seriously disruptive or poses a safeguarding concern; or
(b) there is a serious or repeated breach of these Terms.
In such cases, fees already paid for undelivered sessions will be refunded on a pro-rata basis, unless the termination is due to non-payment.
16. Reviews and testimonials
16.1 We may invite the parent/guardian and/or learner to leave a review during or after tutoring.
16.2 By submitting a review to us, you agree we may publish it on public platforms such as our website, social media pages, Trustpilot and newsletters.
16.3 If you would like a review to be anonymised, you should tell us in writing.
16.4 You can ask us to remove your review by contacting us using the contact form. We will act reasonably and promptly.
17. Referral scheme
17.1 We may operate a referral scheme from time to time. Existing clients who refer others may be rewarded with a free session and/or a discount.
17.2 The referral scheme and rewards are subject to eligibility rules communicated at the time and may change at any time.
17.3 We may pause or end the scheme at any time. Referrals already submitted will be treated fairly in line with the rules applicable at the time of referral.
18. Service quality and statutory rights
18.1 We will provide services with reasonable care and skill and digital resources will be as described.
18.2 If we are unable to deliver a session due to circumstances outside our reasonable control (including illness, technical failure, or internet outage), we will notify you as soon as reasonably possible and offer a replacement session. We will not be liable for any loss caused by such circumstances.
18.3 If services or digital resources do not meet legal standards, you may have statutory remedies. Nothing in these Terms limits your statutory rights.
18.4 No guarantee of outcomes. While we aim to support learning and provide tutoring with reasonable care and skill, we do not guarantee any specific grades, outcomes, or exam results.
19. Privacy
19.1 We process personal data in line with our Privacy Policy, which forms part of these Terms.
20. Liability
20.1 We are not responsible for any loss or damage not directly caused by our failure to provide services with reasonable care and skill.
20.2 Our total liability to you for any claim will not exceed our standard hourly session rate at the time the claim arose.
20.3 We are not liable for: exam results or academic outcomes; any loss caused by third-party platforms (including TutorBird or LessonSpace); or any indirect or knock-on loss, even if we were aware it was possible.
20.4 Nothing in this clause limits liability for death or personal injury caused by our negligence, or for fraud, as required by law.
21. Changes to these Terms
21.1 We may update these Terms from time to time. The latest version will always be available on our website and will show the “Last updated” date.
22. Complaints
22.1 If you have a complaint, please contact us in the first instance by email (as provided in your online account) or using the contact form. We will acknowledge your complaint within 5 working days and try to resolve it promptly. If we cannot resolve it informally, either party may refer the matter to the courts of England and Wales under clause 23.
23. Governing law
23.1 These Terms are governed by the laws of England and Wales and disputes are subject to the courts of England and Wales.